Below we have listed some of our most commonly asked questions. If you can't find the answer to your question, please do not hesitate to contact us.

We suggest as early as possible as you contemplate the task ahead. Some of our past clients have attempted to start the process themselves believing they had to prepare the property for us to commence our work. This is often emotionally and physically challenging. It is also unnecessary, whatever the current circumstances of the property and possessions, we can start from there.

As little or as much as you want to do.

We will provide you with a fixed fee quote following a telephone conversation which typically lasts between 15-30 minutes. It is vital for us to understand your priorities and circumstances in order to customise an engagement and quotation for you.

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Not usually, we will provide you with a fixed fee quote following a telephone conversation which typically lasts between 15-30 minutes. It is vital for us to understand your priorities and circumstances in order to customise an engagement and quotation for you.

You have the option of removing these prior to the commencement of our engagement or you can also give us instructions of what items you want to keep. We can return these items to you, or in some cases multiple locations for different family members if needed.

Yes we can, this is understandable and not uncommon. You do not have to return to the property at any stage if you choose not to.

Clearing a property of possessions, cleaning and completing gardening activity can all typically be completed within a week. If any renovation or landscaping work is required this can take longer and is dependant on the nature of this work.

Yes we can, typically we will arrange for quotes on areas we recommend are attended to and provide you with a complete report to consider. Once the work is confirmed we can manage this activity with the relevant tradespeople and suppliers.

Yes we can, we can act under your instructions to search for particular items and also use our discretion if we consider we find an item that could have sentimental or financial value to you.

We will provide you with a fixed fee quote following a telephone conversation which typically lasts between 15-30 minutes. It is vital for us to understand your priorities and circumstances in order to customise an engagement and quotation for you. You will receive the quote within 24 hours of this phone conversation.

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We ask for a payment equivalent to 50% of our fixed price fee at the time our service is confirmed with the balance due at the completion of our engagement and when you are completely satisfied with the outcome.

No you do not, in fact it is unusual for a client to attend however if you choose to you are welcome of course.

Yes we can return these items to you if needed or we can arrange for the sale of these items on your behalf if you prefer.

Yes, we invite our clients to partner with us in a unique PROPERTY CLEARANCE program known as Pass-it-Forward. Within this program we work with our established network of charitable organisations to pass items to those of need in our community. For example, young adults who come out of foster care at the age of 18 and need assistance to establish the essentials in a rental property situation. In most cases we would expect to engage between 6-10 charitable organisations with different needs and specialties, all would be very grateful for your support.

No, many of our clients live some distance from the property.