
Transitioning a family member to care?
Moving an elderly family member into care can be incredibly upsetting, compounded by the immense burden of organising their household contents, and preparing the property for the sales market. It can can feel overwhelming, which is why we provide expert guidance in downsizing support for seniors.
By taking care of every major task, our property clearance services are designed to make the process as easy as possible for you, so that you can focus on moving your family member into their new care home, and helping them to get settled while we deal with the rest for you.
Here are the tasks we complete as part of our services:
We clear the property by working through every room, finding items that clients have requested, and sorting remaining items for on-sell or charity donations. You can be involved as much as you like in this process.
We sell each item through the selling channel that will achieve the best financial return, and we do this for you over a period of 6 months.
We donate any items that are not cost-effective to sell, and limit the amount of items that go to refuse through our re-use and recycling programs.
Once the items in the property are cleared, we prepare the property for sale by deep cleaning, general maintenance, painting and landscaping around the home. By addressing these, we add value to your property and help you to get the best return.
We can arrange local estate agents from our list of trusted contacts, to help you sell the property. We also can put you in contact with up to 2-3 agents for you to liaise with in regards to the sale of your property. We also can put you in contact with up to 2-3 agents for you to liaise with in regards to the sale of your property.

How we manage your family member’s belongings
It’s amazing how much we can accumulate over our lives, which by the time we reach our twilight years, can become a hoard of items that we no longer have use for. And if we come to a point where we will be happiest and healthiest living in a care home, these items will need to be organised, and a decision made as to whether we should keep them, sell them, or donate them. Unfortunately, this can be a painful process for your elderly family member, and our goal is to transform the process from something that is highly stressful and overwhelming, to something manageable, making you feel comfortable throughout the process.

This is how we manage the belongings that we find in your family member’s home:
- Before starting the clearance process, we request that you first remove any personal belongings or sentimental items you wish to keep. If you’re unable to do so, our team can assist you by identifying and setting these items aside for secure delivery to you or a designated family member.
- Our process involves carefully working through each room of the property, sorting items methodically, and determining the most appropriate method of sale or distribution.
- We identify which items are suitable for resale, donation, or responsible disposal. Items chosen for sale are listed using the most effective platform to ensure maximum return. Donatable items are directed to trusted charitable organisations via our Pass It Forward Program.
- For possessions you wish to keep, we organise secure packaging and delivery using reliable local and interstate courier services.
We understand that estate clearances can be emotionally and physically overwhelming, which is why our services are tailored to your individual needs, offering support and flexibility every step of the way.

The benefits of using our services
Alleviate the stress of clearing and organising your family member’s home
Make your family member’s move as easy as possible for you
Take care of every single item in your family member’s home
For assets that are being sold, we will get the best financial return
Donate items that are being let go, with a chance of them being valuable to someone again
Help you to resolve estate issues that seem overwhelming, even insurmountable
Offer compassion and respect for your family member’s belongings
Provide you with a flexible clearance service that suits your precise needs
Take care of the property whether you’re living locally, or interstate

How our service works
- Phone or in-person consultation about your family member’s estate, to familiarise ourselves with your situation.
- Develop a customised service outline and in-depth quote covering all aspects required.
- Clear the property, selling cost-effective items, and donating or disposing of the rest.
- Provide a breakdown of sales, and make arrangements to transfer the final amount to you.
- Organise local real estate agents to help you sell the property.

The challenges of moving your family member to long term senior care, and how we overcome them
Organising a family member’s estate is an immense project that requires careful planning and hard work. Here are some common obstacles that you may face, and how we help you to overcome them.
No matter its size, selling an estate is a multifaceted process that can feel terribly overwhelming. Every single item in the estate needs to be collated and organised, and the property cleaned, maintained, and even renovated to achieve the best financial return.
The size and complexity of the task often leads to it being delayed, sometimes for years. With our experience, we will get things moving for you, planning and completing the project quickly, and removing a daunting burden so that you can focus on helping your family member settle into their new aged care facility or home. Learn more about the aged care process in our article on what are the eight standards of aged care.
Sentimental items are easy to place in the “keep” pile, but others not so much. Some of them may have the faintest memories attached to them, and while common sense tells you that the item will never be used or thought about again, making the decision to sell or donate it can be tough.
We are able to approach your family member’s possessions from a neutral standpoint, and will work with you to determine which should be kept, donated, or thrown away as a last resort. This speeds up the process dramatically, clearing a path for the property’s sale.
After years of selling items across various channels, we have a thorough understanding of how to get the best price for various types of household items. Whether it is at auction, an online marketplace, or through one of our industry contacts, we will ensure that each asset is sold through the most profitable channel.
When the property is cleared of items, the next step is to prepare it for sale—a huge task in itself that includes deep cleaning, fault repairing, landscaping, and even minor renovation if required. This is both time consuming and expensive, especially if you don’t keep an eye on your budget.
We will take care of this entire process for you, and ensure you get the best possible price for your elderly loved one’s home. We will also arrange local estate agents, and work with them to ensure that every critical task is completed for the sale of the property.
Long Term Care Options
If you’re going through the difficult process of moving a family member into long term care, and would like to know the long term care options available to you, this information may help.
Long term care is designed to keep seniors healthy and happy during their twilight years, when they’ve become unable to take care of themselves. There’s a variety of long term care options available to you, with the most common including:
Aged care facilities are one of the most common choices for seniors who are no longer able to look after themselves. The needs of every single elderly person is different, and the carers in an aged care facility will cater to these needs by providing round-the-clock care. This includes cooking, serving, and helping to eat meals, providing mental and physical stimulation to keep them entertained and engaged, helping with essential self-care tasks, and providing them with medical care.Families preparing for aged care often benefit from our executor support services to manage legal and property responsibilities.
A care (or retirement) community is a community designed to meet the needs of its elderly residents. There’s often individual homes or apartments for those who want to live on their own, an assisted living facility for those who need a little extra help, and an aged care facility for those who need regular assistance. Residents can move between living arrangements depending on their changing circumstances.
If your elderly loved one needs a little help and wants to feel safer, a care community is a much more gradual approach, and reserves their independence. It’s also a fantastic way to make new friends of the same age.
Home-based services are perfect for those who require a little assistance, but don’t want to move out of their home. Services include cooking, cleaning, physical therapy, and nursing care, as well as the invaluable benefit of regular human interaction.
Known more commonly as a “granny flat,” an ADU is a separated living space within a home that allows an elderly family member to live independently. It has everything they need—a bed, kitchen, bathroom, and lounge room—with the benefit of being close to family members for emergencies, and companionship.

