FAQs

No, many of our clients live some distance from the property.

Yes, we invite our clients to partner with us in a unique PROPERTY CLEARANCE program known as Pass-it-Forward. Within this program we work with our established network of charitable organisations to pass items to those of need in our community. For example, young adults who come out of foster care at the age of 18 and need assistance to establish the essentials in a rental property situation. In most cases we would expect to engage between 6-10 charitable organisations with different needs and specialties, all would be very grateful for your support.

First, after a client has removed all the personal items they wish to retain, our staff go into the property and separate all saleable items from donations and use the best avenue possible to get you the best return for the items. We do not buy items for you as we believe we can get you a better return through our sales channels on all items removed from the home.

Items for sale, recycle and reuse are collated and distributed to various points. With the items for sale we use the best financial method possible to get our clients a good return. Other items that are resourceful but don’t have a financial return are re-purposed in the local community. We try and take as little as possible to landfill.

No you do not, in fact it is unusual for a client to attend however if you choose to you are welcome of course.

We ask for a payment equivalent to 50% of our fixed price fee at the time our service is confirmed with the balance due at the completion of our engagement and when you are completely satisfied with the outcome.

Our payment methods include:

• Zip Payments – pay later option
• Stripe Payment option
• EFTPOS available

We will provide you with a fixed fee quote following a telephone conversation which typically lasts between 15-30 minutes. It is vital for us to understand your priorities and circumstances in order to customise an engagement and quotation for you. You will receive the quote within 24 hours of this phone conversation.

Yes we can, we can act under your instructions to search for particular items and also use our discretion if we consider we find an item that could have sentimental or financial value to you.

Yes we can, typically we will arrange for quotes on areas we recommend are attended to and provide you with a complete report to consider. Once the work is confirmed we can manage this activity with the relevant tradespeople and suppliers.

Clearing a property of possessions, cleaning and completing gardening activity can all typically be completed within a week. If any renovation or landscaping work is required this can take longer and is dependant on the nature of this work.

Yes we can, this is understandable and not uncommon. You do not have to return to the property at any stage if you choose not to.

You have the option of removing these prior to the commencement of our engagement or you can also give us instructions of what items you want to keep. We can return these items to you, or in some cases multiple locations for different family members if needed.

Not usually, we will provide you with a fixed fee quote following a telephone conversation which typically lasts between 15-30 minutes. It is vital for us to understand your priorities and circumstances in order to customise an engagement and quotation for you.

We will provide you with a fixed fee quote following a telephone conversation which typically lasts between 15-30 minutes. It is vital for us to understand your priorities and circumstances in order to customise an engagement and quotation for you.

We are here to assist you to get the job done – professionally and methodically undertaken in a respectful manner by our qualified staff. All our staff are professionals and trained on a regular basis always practicing safe workplace standards.

We suggest as early as possible as you contemplate the task ahead. Some of our past clients have attempted to start the process themselves believing they had to prepare the property for us to commence our work. This is often emotionally and physically challenging. It is also unnecessary, whatever the current circumstances of the property and possessions, we can start from there.